Pekoe Tea Timer · Support
A calm answer,
cup by cup.
Tell us what went wrong or share an idea for what Pekoe should do next. You can also email pekoe@izuba.co directly.
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Quick answers
Before you write.
The questions we hear most often, answered without sending you through a help centre.
Does Pekoe Tea Timer collect my brewing history?
No. Your journal, personal teas, and recipes stay on your devices and, when enabled, in the private iCloud database of your Apple Account. Pekoe has no server copy and no advertising or analytics SDK.
Why is my journal not appearing on another device?
Check that both devices use the same Apple Account and that iCloud is enabled for Pekoe. Sync can take a moment after a device comes back online. If entries still do not appear, choose iCloud sync in the form below and include both device and system versions.
Which export should I use for a backup?
Choose JSON when you want a restorable Pekoe archive. CSV is a readable copy of your journal for a spreadsheet, but Pekoe does not restore from CSV.
Can I reject a Next Brew suggestion?
Yes. Pekoe proposes one explained change after a Too light or Too strong verdict. It is saved only when you leave Use for next brew on and save. You can turn it off or save without a verdict.
Which languages does Pekoe support?
The interface and built-in tea content are available in English, French, and Japanese. Siri invocation phrases are available in English and French.
Can I suggest a tea, correction, or feature?
Please do. Choose the closest feedback topic below. For a tea, include its name, family, region, and any reliable source you would like us to review. Every suggestion is welcome, although inclusion cannot be guaranteed.
A direct line
Help Pekoe get better.
Before you write
A little context helps.
Include the tea or screen involved, what you expected, and what happened instead. Device and iOS or iPadOS details are helpful but optional.
This form creates a draft in your mail app. No web form backend receives the fields, and nothing is sent until you choose Send.
Please do not include passwords, payment information, export files, or other sensitive data. See our Privacy Policy.
Syncing between two devices? Both must use the same Apple Account, with iCloud enabled for Pekoe. Pekoe never operates its own server, so your journal keeps working locally even when iCloud is unavailable.
Pekoe Tea Timer is available now on the App Store.
